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Margin calls are executed when the customer’s account has less equity available than required to maintain their open positions. In times of volatility, a customer may still end up with a negative balance which the customer will be liable to pay. The Company’s margin calls occur when the customer’s Equity (Liquidation Value) reaches a level that is equivalent to a certain percentage of Used (Open) Margin. The Margin Call Level may be different for customers, depending on the trading groups they are a part of. Please ensure that you, the customer, know the Margin Call Level as it may differ depending on your customer trading group. The Company reserves the right to crawl back any shortfall or negative equity from other accounts held in your name or via legal action.
If no action is taken by the customers to either reduce their open positions, or transfer funds into their trading account in time for it to be cleared, some or all existing positions will start to be automatically closed out without further reference to you, when the Stop Out Level is reached. Similar to the Margin Call Level, your Stop Out Level may differ depending on your customer trading group.
5.1 Customer Service Department Email:
support@fullertonmarkets.com